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NATIONWIDE ON-SITE TECHNICIANS & IT FIELD SERVICES

Get IT Support You Can Rely On With On-Demand
Certified Experienced Field Technicians.

Expert onsite technicians for multi-location businesses & managed IT service providers are just one call away.
Our experienced IT consultants are located in all major cities and regional areas across Australia.

Branch / Remote Office

Access a nationwide on-demand IT workforce of certified professionals. Get a reliable IT field technician to a branch office, franchise or any other multi-site business location.

MSP & Outsourced IT

Extend your service reach with a flexible, on-demand onsite partner. Enhance the quality of your IT support services to  preserve customer contract renewals and land bigger clients.
Request a FREE Quote

TRUSTED BY THESE COMPANIES:

☆☆☆☆☆ (4.5/5)

CLIENT RATING

OPSM
Suncorp
Bakers Delight
Spotlight
Jetstar
ANZ
Australia Post Shop
Cash Converters Australia
Telstra Store
Anaconda
Mazda
Harris Scarfe
Cadbury
L'OCCITANE
Headspace
The Reject Shop
Maven Dental
Trafigura Mining Group
Kedge
Property Council of Australia
Jani King
Department of Health and Aged Care Australia
Department of Health Tasmania
Seagate
Business IT Support Company - ASI Solutions
Onsite IT Services Company - Vault I.T.
Onsite IT Services Company - Axis Computing
Business IT Services Company - Total IT Consult
Onsite IT Services Company - Engagis
Business IT Services Company - Orange Business Services
Onsite IT Support Company - Jav I.T. Group
Onsite IT Services Company - EIL Global
Onsite IT Services Company - IT Stategic
Onsite IT Services Company - Source Support Services
Onsite IT Support Company - Ignite
Business IT Services Company - io Networks
Onsite IT Business Services Company - Best Technology Services

HOW IT WORKS

Need IT Support ASAP?

Our process makes it easy to get the IT help you need as quickly as possible. Get a qualified experienced onsite tech with 3 simple steps.
Since 2006, ITG have been a trusted provider of comprehensive IT field services and onsite support for business clients in all states, major cities, and regional areas across Australia. Our team of dedicated field technicians specialise in delivering high-quality onsite technical support including; remote/office, smart hands and outsourced business IT services that cater to our clients’ specific and diverse needs.
Jon Viney

Service Delivery Manager, ITG Onsite Technicians

STEP 1

Tell Us What You Need

Submit Service Request, Contact Us (our help desk reponds very quickly) or call us – (07) 3041 1315
STEP 2

Get Connected

Your dedicated project manager will work fast to organise our best technician in your area.
STEP 3

Field Technician Dispatch

IT consultants will arrive onsite on the day/time that suits you and complete the IT service request ASAP.

HOW IT WORKS

Need IT Support ASAP?

Our process makes it easy to get the IT help you need as quickly as possible. Get a qualified experienced onsite tech with 3 simple steps.

Since 2006, ITG  have been a trusted provider of comprehensive onsite IT services and computer support to business clients in all states, major cities, and regional areas across Australia. Our team of dedicated technicians specialise in delivering high-quality onsite technical support including; remote/office, smart hands and outsourced business IT services that cater to our clients' specific and diverse needs.

Jon Viney

Service Delivery Manager, ITG Onsite Technicians

STEP 1

Tell Us What You Need

Submit Service Request, Contact Us (our help desk reponds very quickly) or Call Us – (07) 3041 1315
STEP 2

Get Connected

Your dedicated project manager will work fast to organise our best technician in your area.
STEP 3

Onsite Technician Dispatch

IT consultants will arrive onsite on the day/time that suits you and complete the IT service request ASAP.

EXPERIENCED, RELIABLE, FLEXIBLE, ONCALL

Top Rated Onsite IT Field Services
Anywhere in Australia

Professional IT field service technicians are on standby to help you, all across Australia
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Save Time

Managing multiple vendors too much hassle? Our IT technician professionals in Australia are there when you need them, without the stress and paperwork.

Lower Costs

99% first-call resolution for service requests tells the whole story. We get all IT service requests done efficiently and you save money in the process.
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Reliability

You can count on our technicians’ experience, professionalism and expertise. Onsite tech do a great job? You can request them again next time.

Scalability

From a simple fix to a multi-site incident, we get the job done. Field technician do a great job? You can request them again next time.
Submit Service Request

PROFESSIONAL IT SUPPORT & INSTALLATION SERVICES

Case Studies: Successful Solutions
For Industry Leaders

MSP & Outsourced IT
Branch / Remote Office
☆☆☆☆☆ (4.5/5)

CLIENT SATISFACTION RATING

OUR WORK

Featured Case Studies

Major national and international companies across Australia rely on ITG Onsite Technicians and our partners.
Take a look at some of our recent work.

Spotlight:
New Stores Full
ICT Roll Out

New-to-open Spotlight stores required complete ICT fit-outs. From cabling through to the installation and configuration of multiple networked computers, POS terminals, EFTPOS machines, a timely and effective solution needed to be implemented…
More Info

Headspace:
Govt. Grant
ICT Upgrades

Headspace received a $25K Government grant to upgrade their ICT Infrastructure. ITG provided a clear and strategic approach to purchase and network equipment to get the greatest value for their budget…
More Info

Telstra Stores AusPost Shops: Ongoing Projects

ITG were contracted to provide solutions for ongoing ICT issues nationwide at all Australia Post Offices and Australian Telstra Stores. There were networking errors that required troubleshooting and a timely, robust solution to be implemented…
More Info

OUR CLIENTS

Our Clients Trust Us To Deliver
Here's What They Are Saying

☆☆☆☆☆ (4.5/5)

CLIENT SATISFACTION RATING

In our experience ITG are professional, reliable and extremely competent. Their techs are proactive and think outside the box, coming up with excellent suggestions to resolve ICT issues and assisting us to make positive changes for the future. ITG are responsive and always available to resolve ICT issues at short notice. Their technicians are also very approachable and patient when explaining ICT issues to others, who have limited knowledge. ITG are always a pleasure to work with.

Julie Downie

Practice Manager, Headspace

ITG have provided outstanding ICT Services to RCCC since 2013. During this time, ITG have completed several major projects for our company including: Office 365 for Business - data migration, configuration and implementation. RCCC Website - design, development, administration, updates and backups. Server Upgrades - files share, backup systems, SSD and storage capacity. We have always found ITG technicians to be professional, courteous, and dependable.

Peter Campbell

Director, RCCC Civil Contracting

Engagis continually require smart hands Onsite computer technician to support our clients in New South Wales, Queensland, Victoria and other regional areas across Australia. ITG have helped Engagis provide great customer service to our clients. The reviews from our clients have been consistently positive and the team is always willing to go the extra mile to meet our clients needs. Thank you and we look forward to a long and mutually beneficial partnership between vendor and support provider.

Susan Debatian

Support Manager, Engagis

NATIONWIDE ON-SITE IT FIELD SERVICES COVERAGE

Nationwide Coverage For Business, Mutli-site & Enterprise-level I.T. Support and Installation Projects

For over 17 years, ITG have provided IT field services and onsite support to our business clients right across Australia. Our field technicians service ALL Australian states, major cities and regional areas. We currently contract over 130 certified professionals and our mission is to provide the highest quality IT field services in Australia.

SUBMIT SERVICE REQUEST
Nationwide IT Support Services - New South Wales, Victoria, Queensland, Western Australia, South Australia, Tasmania, Northern Territory, Australian Capital Territory.
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Major Cities

Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, Gold Coast, Newcastle, Sunshine Coast...

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Regional Areas

Central Coast, Wollongong, Geelong, Townsville, Launceston, Port Adelaide, Ballarat, Bendigo, Mackay, Bunbury...
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Remote Locations

No matter how remote the location, ITG will provide reliable, efficient technicians to support your business...

Frequently Asked Questions

Have questions or need more information about our field technicians or onsite IT services? Find your answers here… or Contact Us Today!

Nationwide On-site IT Services
Since 2006, ITG have been a trusted provider of comprehensive IT field services to business clients in all states, major cities, and regional areas throughout Australia. We specialise in delivering high-quality onsite technical support including; remote/office, smart hands and outsourced business IT services.
What is your service coverage area?
We cover the entire country – all states, major cities and regional areas across Australia. We service all major Australian cities such as; Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, Sunshine Coast, Logan City, Geelong, Central Coast, Hobart, Townsville, Cairns, Toowoomba and Darwin. We also provide IT support throughout all regional areas in New South Wales, Queensland, Victoria, Western Australia, South Australia, Tasmania, Northern Territory and Australian Capital Territory
How do you handle coverage in remote areas that are far away from large towns?
For extremely remote or rural areas, we would as part of our contract, negotiate a travel fee with substantial drive time, to the closest available field technician. We have had technicians drive 2-3 hours to a job and back.
Do you have business insurance coverage and public liability insurance?
Yes ITG Onsite Technicians Australia, has both business liability and public liability insurance up to 1 million dollars.
How do we place service requests?
Clients can log a new IT Service Request in any of the following ways:
– Submit the form on our website
– Email: support@the-it-guys.com.au
– Call: 0457 298 534
Our Servicedesk consultants will respond to your request ASAP.
What is your organizational structure for fulfilling service requests?
All of our valued client are assigned a dedicated project manager, who facilitates technical contractors that report to him/her and are familiar with the specific needs of the client.

 

What type of ticketing system do you use? Can our staff have accounts?
We use a leading IT services system – Odoo, which has the ability to grant accounts to your staff members.

 

Do you retain any non public information, such as admin or network passwords, or require us to install agents to our devices, like a managed service provider?
NO, we are not a ‘Managed IT Provider’ in the traditional sense. We do not take ownership or co-ownership of your environment; we are strictly an extension of your remote IT support service and do not store any private data.
Qualified Experienced Technicians
National network of experienced Smart Hands Technicians will travel to you and resolve any IT issues that are keeping you from growing your business. We offer a comprehensive and on-demand staffing service nationwide. Get access to experienced reliable techs to supplement your workforce fast, eliminating the need to hire in-house.
What are your technicians' credentials?
All of our field technicians must have Diploma of Information Technology (or equivalent credentials), at least 2 years indusrty experience and have completed 50 service calls prior to working with us. All techs go through a background and reference check.
Are your technicians employees of your company or contractors?
All our onsite technicians are contractors with their own ABN/ACN.
Do your technicians have appropriate insurance?
Yes all field technicians conracted by us are required to have both business liability and public liability insurance coverage.
Whats is the repsonse time for your technicians to be onsite?
We offer our clients Response Time SLAs of 2 hours, 4 hours and Next Business Day for all onsite IT services. We can also schedule our technicians to be onsite at the best day/time that suits your business.
Can we assign a technician to a specific site that goes there by default?
Yes, however if they are not available, several backup technicians in the area will respond, or if the ticket is not urgent you may schedule your primary technicians for the best day/time thats suits you.
Can you provide us recurring site visits by the same technician?
Yes, we can provide scheduled support on a weekly, bi-weekly, or monthly basis depending on your needs and requirements.
Can you provide training to your technicians for our unique systems, prior to a project?
Yes we can; we conduct virtual trainings with our project management team, for onsite technicians designated for a specific project. We can also schedule technicians to receive onsite training at your locations, done by your in-house team. This would be an additional cost at an hourly rate.

Contact Us

Phone

(07) 3041 1315

Email

support@the-it-guys.com.au

Head Office

14 Barellen Avenue, Buddina, QLD
Submit Service Request

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BECOME A

Partner

Join our exisiting partners such as ASI Solutions, Vault IT, Engagis, Best Technologies, etc. Access a nationwide on-demand IT workforce of certified, experienced, professionals to increase the quality of support for your clients.
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BECOME A

Technician

Providing our clients with outstanding ICT services and solutions is at the centre of our mission. When you become an ITG field service technician, you’ll get access to our broad portfolio of clients and ongoing IT requests in your area.
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