ITG Onsite Technicians (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our IT field services and interact with our website, services, or other platforms.
By using our services, you agree to the collection and use of information in accordance with this policy. Please read this Privacy Policy carefully before using our services.

 

1. Information We Collect

We collect various types of information in order to provide and improve our services:

 

1.1 Personal Information

When you engage with our services, we may collect personal details, including but not limited to:

• Full name
• Business name (if applicable)
• Contact information (email address, phone number)
• Billing and payment information (e.g., credit card number, bank details)
• Service-related information (service requests, feedback, and support history)

 

1.2 Technical Data

We may collect certain technical data when you use our services or visit our website, such as:

• IP address
• Browser type and version
• Operating system
• Device type and model
• Usage data (e.g., pages visited, time spent on the site)

 

1.3 Service Data

During the provision of our IT field services, we may also collect data related to your IT systems, network configurations, hardware, software, and any issues or problems you encounter.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services: This includes delivering IT support, scheduling service visits, diagnosing technical issues, and improving the overall quality of our services.
• To process payments: We use billing information to process payments for the services you request.
• To communicate with you: We may use your contact information to send service updates, promotional offers (if you have opted-in), and respond to any inquiries or customer support requests.
• To comply with legal obligations: We may use your information to comply with applicable laws, regulations, or contractual obligations.

 

3. How We Protect Your Information

We take your privacy seriously and implement various security measures to protect your personal information, including:

• Encryption: We use encryption protocols to protect sensitive data, including payment information, both during transmission and storage.
• Access Controls: Only authorized personnel have access to your personal and service-related information.
• Regular Audits: We conduct regular audits of our security measures to ensure that your data is protected.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. However, we will take all reasonable steps to protect your information.

 

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:

 

4.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties may include payment processors, IT service partners, or cloud storage providers. These service providers are obligated to maintain the confidentiality and security of your personal information.

 

4.2 Business Transfers

If ITG Onsite Technicians is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. You will be notified via email and/or a prominent notice on our website if such a change occurs.

 

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

 

4.4 Consent

We may also share your information with your consent or at your direction, such as when you request a third-party service or provide explicit permission for us to share your data.

 

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website and services. Cookies are small files stored on your device that help us remember your preferences, analyze website traffic, and enhance overall performance.
You can control cookie preferences through your browser settings, but disabling cookies may affect your ability to use some features of our website and services.

 

6. Your Data Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or incomplete personal information.
• Deletion: In certain circumstances, you can request the deletion of your personal information.
• Opt-Out of Marketing: You may choose to opt-out of receiving promotional communications from us by following the unsubscribe instructions in any marketing email or by contacting us directly.
• Data Portability: You may request to receive your personal data in a structured, commonly used format.

To exercise any of these rights, please contact us at [email address].

 

7. Retention of Data

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer needed for those purposes, we will securely delete or anonymize it.

 

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately at [email address], and we will take steps to delete such information.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting a notice on our website or by other means. Please review this page periodically for the latest updates.

 

10. Contact Us

If you have any questions about this Privacy Policy, the information we collect, or how we use it, please contact us at:
ITG Onsite Technicians
14 Barellan Avenue, Buddina, QLD, 4575
support@the-it-guys.com.au
(07) 3041 1315

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.