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Professional IT Field Services for Companies & MSPs

Broaden Reach, Exceed Client Expectations, and Scale Your Business

Tap into a national network of IT professionals, including customer service agents, field technicians, project managers, and recruiters, all equipped to represent your brand seamlessly and we are Just one call away to assist you.

Since 2006, ITG have been a trusted provider of comprehensive IT field services and onsite support for business clients in all states, major cities, and regional areas across Australia. Our team of dedicated IT professionals deliver high-quality onsite technical support including smart hands and outsourced business IT services that cater to our clients’ specific and diverse needs.

Jon Viney

Managing Director, ITG Onsite Technicians

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Tell us about the service you require. One of our dedicated team will get back to you ASAP.

WHAT WE OFFER

IT Field Services Available Throughout Australia

Electricians

Our licensed electricians handle the electrical aspects of your IT installations, ensuring safe and compliant power solutions. They work closely with our IT professionals to provide a cohesive service that supports technology requirements.

The Complexity of Managing IT Teams Simplified

Manage Time, Pocket-Friendly Cost and Always Push the Growth.

Effortless Audits

Simplify vendor processes and dedicate your resources to acquiring more clients.

Comprehensive Coverage

Deliver IT services across Australia with seamless coordination in every region.

Straightforward Pricing

Enjoy transparent, upfront costs with no hidden fees or unexpected expenses.

Certified Professionals

Rely on skilled technicians to deliver expertise and represent your business .

Communication

Benefit from real-time updates to ensure tasks are completed accurately.

Custom Contracts

Customize agreements to align with your business’s unique goals and requirements.

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OUR PARTNERS

We seamlessly collaborate with...

OEM Hardware Manufacturers

Top-tier OEM manufacturers nationwide seek expert installation services for seamless operations.

Outsourced IT & MSP Enterprises

IT firms and MSPs looking to extend services beyond geographical limits and increase reach.

Telecommunication Carriers

Telecom carriers need cabling and demarcation point services to enhance client offerings.

Digital Signage Providers

Digital signage providers rely on our nationwide technicians to install, maintain and support their screens, media players and kiosks.

Multisite & Franchise Owners

Franchise and multisite owners seeking consistent IT support across business locations nationwide.

ITG Onsite Technicians national field team working behind OEM hardware manufacturers, outsourced IT and MSPs, telecommunication carriers, digital signage providers and multisite and franchise owners

ADVANTAGES

Why Choose Us?

We are committed to providing reliable, professional and efficient onsite IT support and installation services. Whether you’re facing a minor issue or require a full site deployment, our team is dedicated to delivering fast and effective IT field services.

Our ICT field services and support help organisations manage technology infrastructure across multiple locations, with flexible technical expertise tailored to evolving business and project requirements nationwide.

Years Experience

Technicians Nationwide

Service Requests & Projects

Google Review Rating

OUR WORK

Featured Case Studies

Major national and international companies across Australia rely on ITG and our partners.
Take a look at some of our recent work.

CBA Branches:
Digital Signage Installations

Commonwealth Bank branches across Australia required new large-format digital signage. From mounting 75" commercial displays on walls and floor poles through to cabling, media player setup and testing, every install had to be completed around live branch operations...

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Bakers Delight:
Nationwide POS Support

Bakers Delight bakeries across six states and territories rely on their POS and in-store network from the first bake of the day. From PIN pad rollouts and POS reimages to Fortinet, NBN and Wi-Fi fixes, cash drawers and UPS swaps, every visit had to get the bakery trading again fast...

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ANZ Branches:
4G & Media Player Rollout

ANZ branches nationwide needed in-branch technology upgraded without disrupting customers. From 4G router replacements to new media players in the comms rack, multi-screen re-cabling and live remote verification, every install was completed within trading hours...

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The Lott:
National Media Player Rollout

The Lott needed new digital media players installed at almost 1,000 lotto outlets and newsagencies across Australia, right through the Christmas trading peak. From player swaps and LG screen firmware upgrades to failover checks and live remote verification, every site was completed in under two months...

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Mazda Dealers:
Showroom Kiosk Support

Mazda dealerships across Australia rely on their Retail Hub touchscreen kiosks and showroom video walls to engage customers. From offline kiosk PCs and failed touchscreens to power, network and display faults, often at urgent notice, every callout had to get the showroom back online fast...

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The Reject Shop:
Nationwide POS Support

The Reject Shop relies on fast onsite support to keep its registers trading in stores across Australia. From POS reimages, back-of-store PCs, scanners, printers and cash drawers to network faults, 4-hour urgent callouts and store conversions, ITG has completed over 180 jobs since 2023...

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OPSM Stores:
LED Video Wall Installations

OPSM stores showcase their brand on LED walls and cashwrap video walls that have to look perfect every day. From installing 2x4 LED panel walls, media players and LED controllers to diagnosing blank screens and offline players, every display was commissioned online with the right content...

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Terry White:
Digital Signage Rollout

Terry White Chemmart pharmacies needed new digital screens rolled out nationwide. Pairing IT technicians with licensed electricians, ITG installed wall-mounted portrait displays, added power points where needed and had every screen confirmed online with the signage provider before leaving site...

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Cash Converters:
Fortinet Network Rollout

Cash Converters upgraded its store networks to Fortinet across every state and territory. Acting as smart hands for each cutover, ITG technicians worked before opening and after close, alongside data cabling, NBN box relocations and store moves, so stores stayed online and trading...

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TK Maxx:
In-Store Technology Rollouts

TK Maxx stores needed new in-store technology deployed with minimal disruption. From Genetec security platform rollouts with two-technician teams to Zebra TC52 handheld installs and Wi-Fi updates, ITG delivered each store visit to a scheduled work order...

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Spotlight: New Stores Full ICT Rollout

Spotlight required a complete ICT setup for new stores. ITG efficiently delivered cabling, networked computers, POS terminals, and EFTPOS machines to ensure smooth operations on time.

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Telstra Stores & AusPost Shops: Ongoing Projects

ITG resolved ICT challenges at Telstra Stores and Australia Post Offices nationwide, tackling networking errors with a robust solution to ensure seamless service across all locations.

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Headspace: Govt. Grant ICT Upgrades

Headspace used a $25K government grant to upgrade its ICT infrastructure. ITG strategically planned equipment purchases and optimized network setup, ensuring maximum value within budget.

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EXPERIENCED, RELIABLE, FLEXIBLE, ONCALL

IT Solutions Delivered Nationwide: Expert Support Tailored for Your Business

Skilled Technicians Ready to Keep Your Business Moving Forward

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Efficient Support Systems

Streamline your IT needs with our responsive onsite technicians—no extra paperwork required.

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Cost-Effective Strategies

Optimize your resources with our high first-call resolution success rate, saving time and money.

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Remarkable Performances

Rely on certified professionals for consistent service. Request the same technician anytime.

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Flexible Service Models

From simple troubleshooting to complex multi-site fixings, we provide all solutions.

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Transform IT Field Services into a Business Advantage

Unleash Growth Opportunities with Reliable Onsite IT Support

Take your business to the next level by partnering with our experienced IT field service team. We provide onsite technical support and solutions across Australia, ensuring seamless operations and minimizing downtime. From hardware installations to troubleshooting and system maintenance, our experts deliver fast, efficient service whenever and wherever you need it. Focus on growing your business while we keep your IT infrastructure running smoothly.

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Testimonial

OUR CLIENTS

Our Clients Trust Us Deliver Here’s What They Are Saying

Julie Downie

Practice Manager, Headspace

"In our experience ITG are professional, reliable and extremely competent. Their techs are proactive and think outside the box, coming up with excellent suggestions to resolve ICT issues and assisting us to make positive changes for the future. ITG are responsive and always available to resolve ICT issues at short notice. Their technicians are also very approachable and patient when explaining ICT issues to others, who have limited knowledge. ITG are always a pleasure to work with."

Peter Campbell

Director, RCCC Civil Contracting

"ITG have provided outstanding ICT Services to RCCC since 2013. During this time, ITG have completed several major projects for our company including: Office 365 for Business – data migration, configuration and implementation. RCCC Website – design, development, administration, updates and backups. Server Upgrades – files share, backup systems, SSD and storage capacity. We have always found ITG technicians to be professional, courteous, and dependable."

Susan Debatian

Support Manager, Engagis

"Engagis continually require smart hands Onsite computer technician to support our clients in New South Wales, Queensland, Victoria and other regional areas across Australia. ITG have helped Engagis provide great customer service to our clients. The reviews from our clients have been consistently positive and the team is always willing to go the extra mile to meet our clients needs. Thank you and we look forward to a long and mutually beneficial partnership between vendor and support provider."

Craig Quarmby

Plastic & Reconstructive Surgeon

"ITG has been outstanding from the start, tailoring their expertise to meet the unique needs of our plastic surgery practice. Their deep knowledge of medical IT systems ensured seamless integrations, swift issue resolution, and exceptional cybersecurity measures to protect patient data. Their prompt, reliable support and patient-focused approach have streamlined our workflows, improved efficiency, and given us peace of mind. A truly invaluable partner in our success."

Miriam Fletcher

Business Owner, Clarence Joint Therapy

"ITG has been a game-changer for my physiotherapy practice, offering exceptional service with a personal touch. Their clear communication, prompt support, and ability to simplify complex IT issues have been invaluable. They not only resolve problems efficiently but also educate on best practices, empowering me with confidence in IT management. Their expertise and strong data security measures have streamlined operations, allowing me to focus more on patient care."