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Nationwide Onsite IT Support for Multi-Site Businesses & MSPs

Expand Coverage, Delight Clients, and Accelerate Business Growth

With one call, access a nationwide network of IT experts, from customer service specialists and field technicians to project coordinators and talent recruiters, all prepared to represent your brand effectively.

Since 2006, ITG have been a trusted provider of comprehensive IT field services and onsite support for business clients in all states, major cities, and regional areas across Australia. Our team of dedicated IT professionals deliver high-quality onsite technical support including smart hands and outsourced business IT services that cater to our clients’ specific and diverse needs.

Jon Viney

Managing Director, ITG Onsite Technicians

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Tell us about the service you require. One of our dedicated team will get back to you ASAP.

WHAT WE OFFER

Onsite IT Support Services Available Throughout Australia

Smart hands

Technical issues shouldn’t slow you down. Our team specializes in diagnosing and resolving IT challenges swiftly, from hardware malfunctions to software conflicts. We implement proactive solutions to prevent recurring problems, ensuring business operates without interruptions.

Troubleshooting & Diagnosis

From setting up critical systems to fine-tuning network performance, we deliver hands-on IT support tailored to your business needs. Whether it’s deploying hardware, configuring software, or maintaining infrastructure, our skilled technicians ensure everything runs smoothly.

Managing in-house IT staff can be challenging.

Recruitment, onboarding, and training consume valuable time and incur significant costs.

Routine Audits

Simplify vendor management, freeing up time to focus on acquiring new clients.

National Coverage

Expand your services nationwide, covering every region across Australia with ease.

Transparent Pricing

Enjoy clear and upfront billing with no hidden costs or surprise expenses.

Skilled Technicians

Rest assured knowing certified technicians represent your business with expertise.

Proactive Support

Expect proactive communication that ensures all tasks are completed.

Custom Agreements

We tailor our service agreements to meet your requirements and business needs.

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OUR PARTNERS

We seamlessly collaborate with...

OEM Hardware Manufacturers

Top-tier OEM manufacturers nationwide seek expert installation services for seamless operations.

Outsourced IT & MSP Enterprises

IT firms and MSPs looking to extend services beyond geographical limits and increase reach.

Telecommunication Carriers

Telecom carriers need cabling and demarcation point services to enhance client offerings.

Digital Signage Providers

Digital signage providers rely on our nationwide technicians to install, maintain and support their screens, media players and kiosks.

Multisite & Franchise Owners

Franchise and multisite owners seeking consistent IT support across business locations nationwide.

ITG Onsite Technicians national field team working behind OEM hardware manufacturers, outsourced IT and MSPs, telecommunication carriers, digital signage providers and multisite and franchise owners

ADVANTAGES

Why Choose Us?

We are committed to providing reliable, professional and efficient onsite IT support and installation services. Whether you’re facing a minor issue or require a full site deployment, our team is dedicated to delivering fast and effective IT field services.

Businesses can rely on an experienced IT support technician in Australia for practical onsite assistance tailored to their technology requirements.

Years Experience

Technicians Nationwide

Service Requests & Projects

Google Review Rating

OUR WORK

Featured Case Studies

Major national and international companies across Australia rely on ITG and our partners.
Take a look at some of our recent work.

CBA Branches:
Digital Signage Installations

Commonwealth Bank branches across Australia required new large-format digital signage. From mounting 75" commercial displays on walls and floor poles through to cabling, media player setup and testing, every install had to be completed around live branch operations...

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Bakers Delight:
Nationwide POS Support

Bakers Delight bakeries across six states and territories rely on their POS and in-store network from the first bake of the day. From PIN pad rollouts and POS reimages to Fortinet, NBN and Wi-Fi fixes, cash drawers and UPS swaps, every visit had to get the bakery trading again fast...

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ANZ Branches:
4G & Media Player Rollout

ANZ branches nationwide needed in-branch technology upgraded without disrupting customers. From 4G router replacements to new media players in the comms rack, multi-screen re-cabling and live remote verification, every install was completed within trading hours...

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The Lott:
National Media Player Rollout

The Lott needed new digital media players installed at almost 1,000 lotto outlets and newsagencies across Australia, right through the Christmas trading peak. From player swaps and LG screen firmware upgrades to failover checks and live remote verification, every site was completed in under two months...

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Mazda Dealers:
Showroom Kiosk Support

Mazda dealerships across Australia rely on their Retail Hub touchscreen kiosks and showroom video walls to engage customers. From offline kiosk PCs and failed touchscreens to power, network and display faults, often at urgent notice, every callout had to get the showroom back online fast...

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The Reject Shop:
Nationwide POS Support

The Reject Shop relies on fast onsite support to keep its registers trading in stores across Australia. From POS reimages, back-of-store PCs, scanners, printers and cash drawers to network faults, 4-hour urgent callouts and store conversions, ITG has completed over 180 jobs since 2023...

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OPSM Stores:
LED Video Wall Installations

OPSM stores showcase their brand on LED walls and cashwrap video walls that have to look perfect every day. From installing 2x4 LED panel walls, media players and LED controllers to diagnosing blank screens and offline players, every display was commissioned online with the right content...

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Terry White:
Digital Signage Rollout

Terry White Chemmart pharmacies needed new digital screens rolled out nationwide. Pairing IT technicians with licensed electricians, ITG installed wall-mounted portrait displays, added power points where needed and had every screen confirmed online with the signage provider before leaving site...

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Cash Converters:
Fortinet Network Rollout

Cash Converters upgraded its store networks to Fortinet across every state and territory. Acting as smart hands for each cutover, ITG technicians worked before opening and after close, alongside data cabling, NBN box relocations and store moves, so stores stayed online and trading...

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TK Maxx:
In-Store Technology Rollouts

TK Maxx stores needed new in-store technology deployed with minimal disruption. From Genetec security platform rollouts with two-technician teams to Zebra TC52 handheld installs and Wi-Fi updates, ITG delivered each store visit to a scheduled work order...

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Spotlight: New Stores Full ICT Rollout

Spotlight required a complete ICT setup for new stores. ITG efficiently delivered cabling, networked computers, POS terminals, and EFTPOS machines to ensure smooth operations on time.

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Telstra Stores & AusPost Shops: Ongoing Projects

ITG resolved ICT challenges at Telstra Stores and Australia Post Offices nationwide, tackling networking errors with a robust solution to ensure seamless service across all locations.

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Headspace: Govt. Grant ICT Upgrades

Headspace used a $25K government grant to upgrade its ICT infrastructure. ITG strategically planned equipment purchases and optimized network setup, ensuring maximum value within budget.

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EXPERIENCED, RELIABLE, FLEXIBLE, ONCALL

Australia-Wide Onsite IT Solutions You Can Trust

Expert Technicians Available Anytime, Anywhere to Keep Your Business Running Smoothly

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Streamlined Efficiency

Tired of the vendor hassle? Our onsite technicians are ready to provide quick, hassle-free support whenever you need it—no extra paperwork involved.

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Optimized Cost Efficiency

With a first-call resolution rate, we tackle your IT needs efficiently, ensuring you save both time and money with every service request.

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Consistent Excellence

Trust in our technicians’ expertise and reliability. If a technician delivers great service, you can request them again for future support.

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Boundless Service Flexibility

Whether you need a quick fix or a complex multi-site solution, we’ve got you covered. Request the same technician for continuity and dependable results.

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Optimize Your IT Infrastructure with Onsite Support

Reliable, Smart Hands IT Assistance for Growing Businesses

Ensure your business runs smoothly with expert onsite IT support tailored for efficiency and reliability. Our skilled technicians provide direct, in-person assistance to resolve IT issues, implement system upgrades, and perform proactive maintenance. By addressing problems on-site, we minimize downtime, optimize performance, and keep your technology running at its best.
From troubleshooting hardware failures to configuring networks and workstations, our team delivers fast, effective solutions right where you need them. With nationwide coverage and rapid response times, we help you stay ahead in an ever-evolving digital landscape—so you can focus on growing your business while we handle your onsite IT support needs.

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Testimonial

OUR CLIENTS

Our Clients Trust Us Deliver Here’s What They Are Saying

Julie Downie

Practice Manager, Headspace

"In our experience ITG are professional, reliable and extremely competent. Their techs are proactive and think outside the box, coming up with excellent suggestions to resolve ICT issues and assisting us to make positive changes for the future. ITG are responsive and always available to resolve ICT issues at short notice. Their technicians are also very approachable and patient when explaining ICT issues to others, who have limited knowledge. ITG are always a pleasure to work with."

Peter Campbell

Director, RCCC Civil Contracting

"ITG have provided outstanding ICT Services to RCCC since 2013. During this time, ITG have completed several major projects for our company including: Office 365 for Business – data migration, configuration and implementation. RCCC Website – design, development, administration, updates and backups. Server Upgrades – files share, backup systems, SSD and storage capacity. We have always found ITG technicians to be professional, courteous, and dependable."

Susan Debatian

Support Manager, Engagis

"Engagis continually require smart hands Onsite computer technician to support our clients in New South Wales, Queensland, Victoria and other regional areas across Australia. ITG have helped Engagis provide great customer service to our clients. The reviews from our clients have been consistently positive and the team is always willing to go the extra mile to meet our clients needs. Thank you and we look forward to a long and mutually beneficial partnership between vendor and support provider."

Craig Quarmby

Plastic & Reconstructive Surgeon

"ITG has been outstanding from the start, tailoring their expertise to meet the unique needs of our plastic surgery practice. Their deep knowledge of medical IT systems ensured seamless integrations, swift issue resolution, and exceptional cybersecurity measures to protect patient data. Their prompt, reliable support and patient-focused approach have streamlined our workflows, improved efficiency, and given us peace of mind. A truly invaluable partner in our success."

Miriam Fletcher

Business Owner, Clarence Joint Therapy

"ITG has been a game-changer for my physiotherapy practice, offering exceptional service with a personal touch. Their clear communication, prompt support, and ability to simplify complex IT issues have been invaluable. They not only resolve problems efficiently but also educate on best practices, empowering me with confidence in IT management. Their expertise and strong data security measures have streamlined operations, allowing me to focus more on patient care."