(4.5/5) CLIENT RATING

Onsite IT Support For Business & MSPs

Expand Your Coverage, Keep Your Clients Happy & Secure New Business

Our team of expert service agents, onsite technicians, project managers, and recruiters are standing by to represent your brand nationwide. Schedule a certified IT consultant anywhere with one phone call.

Since 2006, ITG  have been a trusted provider of comprehensive onsite IT services and computer support to business clients in all states, major cities, and regional areas across Australia. Our team of dedicated technicians specialise in delivering high-quality onsite technical support including; remote/office, smart hands and outsourced business IT services that cater to our clients' specific and diverse needs.

Jon Viney

Service Delivery Manager, ITG Onsite Technicians

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ONSITE IT SUPPORT SERVICES

Managing your own in-house IT staff is difficult.

Recruitment, onboarding, and training can cause substantial costs and waste your valuable time.
However, this is exactly where our expertise comes into play. We stand as a trusted partner for numerous Managed Service Providers (MSPs), Original Equipment Manufacturers (OEMs), Multi-Site and Franchise Businesses throughout Australia who aim to optimise the value they offer their clients. Through our expert IT services, we empower our partners to broaden their reach and enhance their brand identity. With over 17 years of unwavering experience, a nationwide network of 130+ technicians, and an incredible 90% client satisfaction rating, we are the perfect partners for streamlined IT workforce management.

Regular Physical Audits

Break yourself free from cumbersome vendor management and instead focus on acquiring new clients.

Extensive National Reach

Expand the geographical scope of your services to encompass every corner of Australia.

Transparent Billing

Experience the advantage of cost clarity and how much you’ll be spending, eliminating any unpleasant financial surprises.

Certified On-Site Specialists

 No more concerns about the calibre of onsite technician representing your business.

Highly Responsive Project Team

With us, you’ll get proactive communication that will ensure the successful completion of tasks on the first site visit.

Service Level Agreements

We go above and beyond to fulfil each of your individual service requirements to best suit your needs.

OUR PARTNERS

We seamlessly collaborate with...

OEM Hardware Manufacturers

Distinguished OEM hardware manufacturers boasting a nationwide client reach, seeking top-tier installation services.

Outsourced IT and MSP Enterprises

IT service firms and MSP enterprises looking to extend their service horizons, exceeding geographical boundaries.

Telecommunication Carriers

Telecom carriers who require cabling and demarcation extension point services to augment their client offerings.

Property Management Companies

Property management and real estate agencies that wish to optimise the relationship between technological prowess and property excellence. 

Multisite & Franchise Business Owners

Multisite and Franchise business owners who value IT support consistency across all business locations throughout Australia.

Hardware Manufacturers

OUR WORK

Featured Case Studies

Major national and international companies across Australia rely on ITG and our partners.
Take a look at some of our recent work.

Spotlight:
New Stores Full
ICT Roll Out

New-to-open Spotlight stores required complete ICT fit-outs. From cabling through to the installation and configuration of multiple networked computers, POS terminals, EFTPOS machines, a timely and effective solution needed to be implemented…

Headspace:
Govt. Grant
ICT Upgrades

Headspace received a $25K Government grant to upgrade their ICT Infrastructure. ITG provided a clear and strategic approach to purchase and network equipment to get the greatest value for their budget…

Telstra Stores AusPost Shops: Ongoing Projects

ITG were contracted to provide solutions for ongoing ICT issues nationwide at all Australia Post Offices and Australian Telstra Stores. There were networking errors that required troubleshooting and a timely, robust solution to be implemented…

Advantages

Why Choose Us?

Years Experience

Technicians Nationwide

Service Requests & Projects

%

Real Client Rating

EXPERIENCED, RELIABLE, FLEXIBLE, ONCALL

Top Rated Onsite IT Services Anywhere in Australia

Professional onsite service technicians are on standby to help you, all across Australia

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Save Time

Managing multiple vendors too much hassle? Our professional onsite technicians are there when you need them, without the stress and paperwork.

Lower Costs

99% first-call resolution for service requests tells the whole story. We get all IT service requests done efficiently and you save money in the process.

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Reliability

You can count on our technicians’ experience, professionalism and expertise. Onsite tech did a great job? You can request them again next time.

Scalability

From a simple fix to a multi-site incident, we get the job done. Your technician do a great job? You can request them again next time.

Onsite IT Solutions

Explore Innovative Onsite IT Solutions to Elevate and Expand Your Business

Are you prepared to propel your business to new heights? Consider entrusting your client projects to our capable hands. Our expert team of IT professionals will always be on the watch to serve your clients' needs, anywhere in Australia.
Entrust your IT operations to us and we will help in delivering unparalleled value to your valued clients. While we take on the front-line responsibilities for you, you get to nurture existing client relationships and seamlessly forge ahead in securing new business opportunities.
Regardless of the time or place your clients seek assistance, our team of trained it support technician in Australia will be ready to provide the required support and assistance. We are your trusted partner who will always deliver excellence and ensuring your customers' complete satisfaction will remain our primary objective.

TRUSTED BY THESE COMPANIES:

(4.5/5)

CLIENT RATING

Contact Us

Phone

(07) 3041 1315

Email

support@the-it-guys.com.au

Head Office

14 Barellen Avenue, Buddina, QLD

OUR CLIENTS

Our Clients Trust Us To Deliver
Here's What They Are Saying

(4.5/5)

CLIENT SATISFACTION RATING

In our experience ITG are professional, reliable and extremely competent. Their techs are proactive and think outside the box, coming up with excellent suggestions to resolve ICT issues and assisting us to make positive changes for the future. ITG are responsive and always available to resolve ICT issues at short notice. Their technicians are also very approachable and patient when explaining ICT issues to others, who have limited knowledge. ITG are always a pleasure to work with.

Julie Downie

Practice Manager, Headspace

ITG have provided outstanding ICT Services to RCCC since 2013. During this time, ITG have completed several major projects for our company including: Office 365 for Business - data migration, configuration and implementation. RCCC Website - design, development, administration, updates and backups. Server Upgrades - files share, backup systems, SSD and storage capacity. We have always found ITG technicians to be professional, courteous, and dependable.

Peter Campbell

Director, RCCC Civil Contracting

Engagis continually require smart hands Onsite computer technician to support our clients in New South Wales, Queensland, Victoria and other regional areas across Australia. ITG have helped Engagis provide great customer service to our clients. The reviews from our clients have been consistently positive and the team is always willing to go the extra mile to meet our clients needs. Thank you and we look forward to a long and mutually beneficial partnership between vendor and support provider.

Susan Debatian

Support Manager, Engagis